If you placed an order best to use email in confirmation email
If you placed an order your order status url
in your receipt is updated with shipping info.
Just click or paste in browser to view it.
If you are contacting in regards to an order issue
a response to your message is also posted on your order status page
incase you say you did not get a reply.
Any replies are posted there as well.
To view your order status and email replies
Click here and enter your order number from your email receipt.

(a confirmation e-mail will be sent to this address)
Note: if you do not get the confirmation email you wont get the
reply either. So check order status page for response.